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Clinical Operations Manager – Full Time

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April 23, 2019

About the Clinical Operations Manager Role:

We are seeking a full-time clinical operations manager with past clinical and scientific experience to contribute to the management of our implementation team: engaging directly with clients, using our software to construct custom workflows and collect data, and training end users. This person should be excited to work in a small, fast growing company that relies on strong teamwork, candid conversations, and a positive attitude to achieve our goals.

 

Requirements:

  • Clinical operations manager will have an undergraduate degree or program of study in a scientific or medical field (nursing preferred); minor or additional degree in business or communications a strong preference
  • 3-5 years of clinical experience, preferably in the operating room or otherwise engaging with surgeons and surgical staff (e.g., patient care, medical sales)
  • Experience in direct client engagement
  • Located in the Chicago area with willingness to travel nationwide to hospital and medical device client and prospective client sites, sometimes on relatively short notice

 

Key Responsibilities:

 

Engaging with new ExplORer hospital and medical device clients by:

  • Training client surgical team members to use our software (both live in operating room and in meeting settings)
  • Communicating directly (via phone, email, and in-person) with hospital and medical device company clients, both clinicians and administrators
  • Collecting data during surgical procedures via use of our software
  • Interpreting and analyzing the surgical data to share with clients
  • Identify new opportunities to serve current clients; support sales efforts to extend our presence at current clients
  • Assisting in comparative study design and implementation (i.e., current vs. future state for the client)

Managing ExplORer associate team members by:

  • Engaging with, and assisting in the management of, a team of part-time Implementation Associates, who are either current nursing students or premedical post-baccalaureates
  • Reviewing the surgery workflows created by the Implementation Associates and providing feedback to improve future work
  • Making use of the Asana platform, or other appropriate technology, to manage the output of the team of Implementation Associates
  • Attending and leading meetings to monitor progress and overall professional development of the Implementation Associates

Developing surgical workflows on ExplORer Surgical's software by:

  • Using existing clinical resources (i.e., medical device manufacturer built technical guides, textbooks, and operating room team members) to build digital surgery workflows
  • Using personal knowledge of operating room workflow and responsibilities
  • Understanding key anatomical terms and ensuring the anatomical terms are used appropriately in the surgical workflows

 

To Apply for Clinical Operations Manager Role:

Apply directly to our Director of Operations, Brittany Genelin (brittany@explorersurgical.com) with a resume and cover letter indicating your interest in the role

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